Shipping & Returns
Shipping Policy
Processing Time
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All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
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If there's a significant delay in shipment due to unforeseen circumstances, we will contact you via email or phone.
Shipping Rates & Delivery Estimates
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Shipping charges for your order will be calculated and displayed at checkout.
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Estimated delivery times are between 3-7 business days within [Country/Region]. International shipping may vary.
Shipment Confirmation & Order Tracking
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Once your order has been shipped, you'll receive a confirmation email with a tracking number.
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Tracking will be active within 24 hours of dispatch.
Customs, Duties, and Taxes
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Heart Plus isn't responsible for any customs fees, taxes, or duties applied to international shipments. These costs are the sole responsibility of the customer.
Damaged Items
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If your product arrives damaged, please contact us immediately so we can address the issue. We recommend saving all packaging materials and damaged goods as they may be required for a claim.
Return & Exchange Policy
Return Eligibility
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Items must be returned unused, in their original condition, and with all tags attached.
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Returns are accepted within 30 days of the delivery date.
Non-Returnable Items
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For health and safety reasons, certain items such as [e.g., underwear, swimwear, etc.] may be non-returnable. Check product descriptions before purchasing.
Exchanges
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If you wish to exchange an item, please inform us of the desired size/color, and we will reserve it for you if available. Items for exchange must meet the return eligibility criteria.
Refunds
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Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund.
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Approved refunds will be processed, and a credit will automatically be applied to the original payment method within a certain number of days.
Return Shipping
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Customers are responsible for return shipping costs unless the item is damaged or incorrect. In such cases, Heart Plus will cover the return shipping fees.
Initiate a Return or Exchange
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To begin a return or exchange process, contact our customer service at [customer service email or phone number]. Provide your order number and reason for return/exchange.